Rugged Device FAQ & Technical Answers

What types of rugged tablets does your company mainly manufacture and sell?

All products meet industrial-grade protection standards, featuring dustproof, waterproof, and drop-resistant capabilities. They can operate stably in harsh industrial environments such as high and low temperatures ranging from -20℃ to 60℃, as well as dusty and humid conditions.

How can I obtain the drivers, firmware, and technical manuals for your products?

Please go to have the views in the "Help&Support" in the navigation bar which is on the top of the page.

Do the products of rugged tablets support OTA upgrades, and is the upgrade process convenient?

Our standard products support OTA upgrades. The update process is convenient. Our software teams will help you.

What is the after-sales service policy and warranty period for the products?

After-Sales Service Terms

Service Scope: One year warranty for the whole machine, 3-year for core parts; paid service beyond warranty.

Response Guarantee: 7×24h support, 1-hour response after defect report，remote and on-site service as needed.

Maintenance Standards: ISO 9001 compliant, original parts, 30-day trial after repair.

Fee Description: Free for non-artificial damage under warranty; transparent pricing outside warranty.

Data Security: Data backup before repair, strict clearing after repair to protect information.

Complaint Handling: Closed-loop process, investigation and reply within 7 working days.

Do your rugged tablets support customized development?

Absolutely we support customized development. Theare are various types of customization services proviced, including Software/Hardware/Pakcage etc. You may leave your message or chat online about what customization services you need.

How can I check the detailed parameters and configuration information of the products?

Please press the "Products" on the top of navigation bar. Go into the model no. from "Explore all products" then you can get the full view of the detailed parameters and configuration information of the products.

Are there any discounts for bulk purchases, and what is the cooperation process?

We offer discounts for bulk purchases depending on final quantity. Please tell what the quantity you will need to purchase every time. Then we will quote according to 1-100pcs, 101-500pcs, above 500pcs. Leave your messeage now in the web or chat with us right now.

Do the products support 5G networks, and what is the network compatibility?

Some models of ours support 5G networks. It is usually an optional choice. For example, the model RT-08D9 and 10D9 supports 5G. Please go to the model for details or ask for sales to help in leaving message or chat with us online for answers.

How can I contact your technical support team?

Please go to "Service Portal" in the navigation bar. You may need the articles first in the portal and then leave messages by scrolling down to the final passage if any questions.

FAQ

After-Sales Service Terms

HAVE ANY QUESTIONS? LET'S TALK!