Service Portal

One-Stop Service Access

Integrating full-process services such as repair requests, inquiries, consultations, and business handling, it provides users with a convenient and efficient online service channel to easily meet various needs including equipment usage and after-sales support.

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  Maintenance & Timeliness

  Receipt & Diagnosis: Initial inspection & fault location within 24h, provide solution & quotation.

  Routine Repair: General faults fixed within 48h, complex ones within 72h (communicate in advance for special cases).

  Rush Service: 24h priority channel for urgent needs.

  Completion: Functional & environmental test passed, ship within 24h with report.

  Warranty: 6 months/2000 hours warranty for repaired parts (whichever comes first), free rework for same fault.

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  After-Sales Service Terms

  Service Scope: One year warranty for the whole machine, 3-year for core parts; paid service beyond warranty.

  Response Guarantee: 7×24h support, 1-hour response after defect report，remote and on-site service as needed.

  Maintenance Standards: ISO 9001 compliant, original parts, 30-day trial after repair.

  Fee Description: Free for non-artificial damage under warranty; transparent pricing outside warranty.

  Data Security: Data backup before repair, strict clearing after repair to protect information.

  Complaint Handling: Closed-loop process, investigation and reply within 7 working days.

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  User Service Manual

  This manual provides you with a detailed introduction to the warranty policy, full-process service channels and procedures, common fault troubleshooting methods, equipment maintenance tips, original factory spare parts and extended warranty services, as well as data security protection measures. It also provides contact information such as the national unified service hotline, online customer service, and nearby service outlets, helping you use and maintain equipment conveniently and protecting your user experience throughout the process.